A Guide to the Letting Process with Peter Heron

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Letting Process

The Search Begins..

We have a team of specialist lettings advisers based at our ARLA member Sunderland City Centre and Fulwell branches. Sancha manages the Lettings Division and makes sure she personally gets involved in every property we let.

Peter Heron has over 50 years of lettings experience in Sunderland and across Wearside, and Sancha is well placed to provide sound advice on rental potential to give Landlords peace of mind and confidence in our service. Sancha is committed to developing the service through recommendation and trust, and working with husband Ashley to continually strengthen the family business as a whole.

With a clear understanding of your requirements we will compile a selection of all properties that match your criteria. Often viewings can be arranged immediately. At your request, SMS property alerts enables the latest property information to be instantly transmitted directly to your mobile phone whilst simultaneously a full colour brochure will be sent to you direct by email.


Viewing can be conducted by appointment 7 days a week.

Selecting a Property

Whether you have rented before or this is your first time when you rent a home there is a lot to think about.

Does the property meet my needs?
Cost – How much is the rent and will you need to pay extra for bills?
Location – is the property close to local amenities i.e. shops, doctors, schools etc.
Size – will the property accommodate your needs? i.e. no. of bedrooms or garden

Once you’ve identified a suitable property and supplied us with details of referees, references will be applied for and your information will be forwarded to the landlord for acceptance.

Tenancy Agreement

Once the landlord confirms that they would like to proceed we will draw up the relevant paperwork forming an agreement to be signed by both parties. If the rent is less than £25,000 per year and you do not live with the Landlord the tenancy automatically becomes an Assured Short hold Tenancy (AST). An AST usually lasts for 6 to 12 months unless you agree a fixed term for the tenancy in advance with the Landlord.


An inventory of the contents and condition of the property is usually produced prior to commencement of the tenancy. This will be supplied to both landlord and tenant.

Rent and Deposit

An advance rental payment is required prior to the commencement of the tenancy. A rental deposit is also required from the tenant. This will be reimbursed to you at the end of the tenancy subject to the details of your agreement and the finds of the inventory check out report.

The deposit will be held by Peter Heron Estate Agents in our own client’s account, the deposit and the tenancy details will be registered with The Dispute Service under a Tenancy Deposit Scheme (TDS) and a certificate/unique number will be issued to show registration to the scheme, this will then be provided to both Landlord and Tenant.


Congratulations - keys are now handed over and you can move into your new home!!!

Some Golden Rules for Landlords and Tenants

  • Read important documents such as tenancy agreements and terms of business carefully – never sign anything you don’t understand
  • Don’t have unreasonable or unrealistic expectations.
  • If in doubt about what to do or your obligations or responsibilities in any particular circumstances that arise – communicate and seek clarification
  • Confirm important issues in writing