Landlords FAQs | Have a Question About Our Landlord Services?

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Landlord FAQ

Can I manage my property myself?

You certainly can however many Landlords under-estimate the amount of time and skill that is required to manage a property and Tenant well. For just a slightly higher fee than the Letting Service, we can handle virtually every aspect and provide a useful buffer between you and your Tenant. You still make all the decisions, but we do all the work for you. Many major employers and Relocation Agents will only take on properties that are managed by a reputable Letting Agent.

Why choose Peter Heron Estate Agents to let my property?

Every Landlord knows that each day’s property rental void (the property standing empty) is lost revenue. For this reason we have a proactive team dedicated to matching properties to rent to tenants wishing to find a property to reduce rental voids.

  • Professional Service - Our business is structured to meet your demands. You expect a first class service, efficiency and results. We're committed to delivering results.
  • Accurate valuations - Peter Heron Valuers have unparalleled knowledge of the property market in your area.
  • Registered Tenants
  • The moment you list your property with us Text/Email alerts are sent to tenants looking for your type of property - When letting your home the key task for your estate agent is to tell as many people about your property as quickly as possible.
  • Hourly updated website displaying your property
  • Attractive rental property details with full colour photographs and room dimensions - We understand that presenting your property well is key to achieving good results. We are dedicated to presenting every single property at its very best, regardless of price.
  • To Let Board erected within 24 hours
  • Accompanied Viewings 7 days a week - We provide a personal service. We can accompany all viewings and chauffeur tenants to your door.
  • Property Management - After finding you a tenant we look after them and you throughout the tenancy. That includes everything from collecting rent and handling all administration, to assistance with more complex issues
  • Access to discounted Landlord and Tenant Insurances
  • Members of the Tenancy Deposit Scheme
  • Members of the Association of Residential Letting Agents
  • Members of the Association of Professional Inventory Providers

Free 24 hour internet advertising

  • (includes 3D floor plans)

Can I have my property rental payments made directly into my bank account?

Of course! We pay property rent collected on behalf of landlords whose properties are managed directly into their bank accounts so there is no delay in them obtaining their rental funds or inconvenience in paying them in at a bank.

What about Compliance with safety regulations?

As a landlord, you have an obligation to ensure that your property complies with all the necessary regulations covering the safety of gas appliances, electrical installations and any furnishings supplied for the tenancy. We can advise you on this and arrange the necessary inspections.

Are tenants referenced?

Yes, once a suitable tenant has been found, we will apply a rigorous reference procedure on your behalf. If the tenant proves to be acceptable, we then proceed to the next stage.

Will you provide a tenancy agreement?

Yes, we will draw up the relevant paperwork forming an agreement which is signed by both parties.

Will you accompany tenants to view the property?

Our staff know all our properties and are able to describe them in detail. We provide a personal service. We can accompany all viewings and chauffeur tenants to your door 7 days a week. Once at the property they are able to clarify a prospective tenant's requirements in more detail. Care and attention to the tenants requirements helps to ensure that properties are let quickly and that tenants are happy with the property that they rent and the process runs as smoothly as possible.

Do you check the tenant in and out of the property?

Yes,this is a procedure that is carried out when a tenant first moves in and indeed out of the property. At this point the property is checked thoroughly with the tenant and an inventory of the contents is checked. We always accompany tenants at the start and end of the tenancy. The inventory is checked in detail. The contents and presentation of the property is checked, meter readings are taken, the tenant is taken through any issues relating to appliances etc. At the end of this process the tenant will sign the inventory and agree the condition of the property and its contents.

What happens if the tenant doesn't pay the rent?

As part of our service, we endeavour to ensure that the rent is paid on time. Having carefully selected the tenant in the first place, there's unlikely to be a problem. However people's circumstances do sometimes change during a tenancy and if the rent is not paid, we'll advise you on the appropriate course of action. You can insure yourself against loss of rent and legal expenses.

We recommend you take our Landlord Insurance: this will protect your income against lost revenue due to any of the following circumstances:

  • Tenant becoming bankrupt and unable to pay rent arrears
  • Tenant vacating the property without notice and disappearing without paying rent
  • Tenant becoming unemployed, relationship breakdown or long term sickness causing them to be unable to pay the rent

Do I have to provide furniture?

No. Interestingly enough, in most cases we have found that there is very little difference in rental values between furnished and unfurnished lettings. Our staff will advise you on the most appropriate option for your property. An unfurnished property would require carpets, curtains and usually white goods. The requirements for a furnished property can vary depending upon the style and location of your property.

Are smoke alarms required?

Smoke alarms have to be installed in any new building or conversion. We would strongly recommend that you install at least one alarm per floor of your property.

What am I responsible for repairing?

As a Landlord you have a legal obligation under the Landlord and Tenant Act 1985 to maintain the structure of the building, the sanitation and the supply of services. In addition, should an item in the property require replacing or repairing through fair wear and tear then you would be expected within the terms of the Tenancy Agreement to deal with this.