Customer Testimonials | Read What Our Customers Have Said About Us
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PLATINUM TRUSTED AWARD WINNERS 2020
Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years.

Testimonials

Testimonials

We build strong relationships with each and every one of our clients, and we're proud of what our team has achieved. Our praise comes in many forms, most notably when we're able to help you move, but it makes us even more proud when when we hear from our clients. Here's what a few our clients have recently said about us:

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"Currently undergoing a house move and can say unequivocally that I am impressed by the dedication and commitment they provide to their customers. The staff, Samira in particular, go the extra mile in ensuring their clients are kept up to date with the procedures involved and put you at ease from the very start."

Mrs Jobling, Vendor - 4th November 2020

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"Looking for another home in these strange and worrying times is not easy and I have been extremely happy with the service from the Sales Negotiator, Samira Farzad. Her friendly, professional manner is excellent and she has kept us up-dated regularly. It has certainly made the process less stressful."

Mrs Dale, Buyer - 2nd November 2020

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"I was a buyer and Peter Heron were excellent with their customer Communication from booking house viewings to offers all the way through to completion. I am very satisfied with their service and the staff I was involved with throughout my purchase journey."

Miss Mason, Buyer - 29th October 2020

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Lauren Cheeseborough has been excellent in her service, keeping me fully involved. Regular emails and contact has been great."

Mrs Wheeler, Landlord - 28th October 2020

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"I listed with Peter Heron after a recommendation after withdrawing my property from another agent.Ashley spoke sense and realistically regarding the price and competition in my area and gave me a good idea of the market i was up against.

The girls in the office Taylor and Rebecca were very professional and helpful.  Overall great service.  Thanks to all."

Mr Harvey, Vendor - 24th September 2020

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"In a very difficult period to sell a property Peter Heron were excellent throughout. Taylor Broughton was cheerful, positive and attentive and made sure we were kept up to date, chasing things where necessary. Very professional. Highly recommended!!"

Mr & Mrs Rudd, Vendor - 8th September 2020

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"Couldn't beat the service I have received from Peter Heron. Lauren Cheeseborough was amazing from start to finish. Would definitely recommend."

Ms Sibbald, Landlord - 28th August 2020

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"We listed our home with Peter Heron and could not fault their service from start to finish! Paul was brilliant and took great photos of our home. All office staff were more than helpful throughout!"

Mrs Nichol, Vendor - 8th August 2020

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"From a buyers perspective the service I received from Peter Heron was 1st class, from making an offer right through to completion. Both Rebecca and Ashley were instrumental in getting the sale over the line. They proactively followed up with both solicitors while keeping me fully updated throughout the process and always being quick to respond to any queries. I found them to be personable, professional, and always willing to help. Having a great service coupled with lovely Sellers made the process pretty much stress free. I’d highly recommend them."

Mrs Hindmarch, Buyer - 6th August 2020

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"I have experience renting through many agents, I have been with peter heron for a few years now I can say they have been one of the best. I’ve had a great experience during my time. The team go above and beyond with any query and they’re always happy to help. I feel safe and confident with their policies and couldn’t recommend them enough."

Ms Oxenham, Vendor - 22rd April 2020

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"Friendly, professional and quality 5* service. I've dealt with Victoria in lettings for several years and she always answers queries quickly, handles all manner of tenant needs from start to finish and crucially, is knowledge about people, not just the property. In a recent crisis, Victoria went above and beyond her job. She helped me feel reassured and like a valued customer, at a time when the whole country faces uncertainty. Thank you!"

Miss Oliver, Landlord - 21st April 2020

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I just got my property sold by Peter Heron. Excellent service from valuation to sales. Every thing went smooth from start to finish with absolute professionalism. I was kept up to date with the sale progression all the time.These guys are by far the best in the business. I most definitely recommend them and will most certainly use their services again. Rebecca deserve a special mention."

Mr Williams, Vendor - 19th April 2020

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"Joanne was very professional whilst being thoroughly pragmatic to help the sale proceed, keeping us informed at each stage and liaising with all parties to ensure a swift completion."

Mr Exley, Buyer - 17th December 2019

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"Excellent customer service - keeping us fully informed all the way through the process of the sale of our house, friendly and always quick to respond to queries, making the whole thing quite easy and painless. We would thoroughly recommend them."

Mr Percival, Vendor - 11th December 2019

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"Victoria from the rental team and Rebecca from the sales team are the only reason I didn’t loose the plot during the three months it’s taken to com please on our house purchase. Pushing solicitors and sometimes being the only point of contact .Would 100% recommend Peter Heron"

Mr Neal, Buyer - 5th December 2019

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"I was only in the area for 3 days and Kaitlyn went above and beyond to make sure my viewings were all booked in a way that was most convenient for me. Kaitlyn was extremely pleasant and polite. I have been very impressed with the service I have had so far from Peter Heron."

Mrs Steel, Tenant - 3rd December 2019

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"Great service from initial valuation through to completion. All the girls in office can answer your queerys at all times. Special mention for Rebecca who is a star."

Mr Robinson, Vendor - 1st December 2019

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"Overall the service from Peter Heron has been great, very quick to respond to queries and very supportive with the legal process and communications between both sides of the chain. Rebecca in particular has owned and lead my case file in a very proactive manner."

Mr Dixon, Vendor - 21st November 2019

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"I was very impressed with the professionalism of all Peter Heron staff throughout the whole process, I found the team very accessible and knowledgeable to deal with especially Lauren who kept me informed throughout.

Yes, I would use them again and recommend them to family and friends."

Mr Crozier, Vendor - 11th November 2019

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"Always there, very honest and very professional - Kept me informed and were very reassuring."

Mr Simpson, Vendor - 7th June 2019

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"I would definitely use Peter Heron's team in future, having had a poor experience from another estate agent's service, the team at Peter Heron were excellent - good communication from start to finish, friendly and informative, nothing was a problem, they showed professionalism throughout. Their partner teams were great as well. Thanks especially to Joanne for her help & support and Ashley for the great pictures and marketing. Definitely recommend and will use if needed in future."

Miss Gray, Vendor - 5th June 2019

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"Really quick service to get our home onto the market, viewing feedback gained swiftly from potential buyers and our agent joanne was fantastic! Any queries she dealt with promptly, always available via email if not on the phone.  Great service"

Ms Roberts, Vendor - 31st May 2019

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"They have controlled the general upkeep and smoothly dealt with Tennant issues. Automatically using funds from the rent check to fix issues. My property seems to be in very capable hands whilst I continue my life in Boston"

Mr Cooke, Landlord - 22nd May 2019

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"Excellent service with what was a tricky bank re-possession purchase. I felt valued from start to finish and would use Peter Heron again."

Mr Campbell, Purchaser - 1st April 2019

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"When I had to sell my late parents' house, Peter Heron provided an excellent service from start to finish. Ashley was a first-class sales representative who understood the market and the customer, and he was backed up by a responsive and helpful office staff. The house was sold for the asking price and within the requested timescale."

Mr Burdon, Vendor - 26th February 2019

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"Fantastic service with our purchase, sale and rental. All of the staff were excellent and Rebecca could not have been more helpful. Would definitely recommend Peter Heron."

Mrs Kelly, Purchaser - 8th February 2019

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"Very professional, extremely friendly and efficient and would certainly recommend them to family and friends and wouldn't hesitate to use them again myself."

Mr & Mrs Sanderson, Vendor - 21st January 2019

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"Very professional and first class communications. Pragmatism with vast experience on tap. Helped both seller and buyer so a very smooth process."

Mr Rowe, Purchaser - 18th January 2019

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"Rebecca and her team made the sale of my late mum's property so simple. As I did not live in the area they arranged accompanied viewings and always kept me up to date with any progress. Rebecca was always at hand to give me advice from her vast experience. I would definitely recommend Peter Heron's to anyone wishing to buy or sell property in the Sunderland area."

Mrs Moffat, Vendor - 3rd December 2018

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"Having bought and sold property's over the last ten years this was the first time we have used Peter Heron. The service from start to finish has been fantastic, we have been well informed on the progress of the sale through to completion, and will be giving them more property's to sell in the future."

Mr & Mrs Turner, Vendor - 5th November 2018

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"If you are thinking of selling your house go with Peter Heron.  Fantastic service from start to finish ... lovely kind caring thoughtful staff. Thank you to Joanne Kennedy at sea road office. Excellent!"

Mrs Brown, Vendor - 1st October 2018

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"Customer service was absolutely fantastic. Help and support given by Rebecca Boyd was first class-she helped me through every stage of selling my property as this was the first time for me. She also excelled when we came across problems and was able to resolve them in no time at all. I have already recommended Peter Heron to a work colleague who is having difficulty selling their property and would not hesitate to recommend again."

Mrs Parkinson, Vendor - 28th September 2018