Customer Testimonials | Read What Our Customers Have Said About Us

GOLD TRUSTED AWARD WINNERS 2019!
Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Testimonials

Testimonials

We build strong relationships with each and every one of our clients, and we're proud of what our team has achieved. Our praise comes in many forms, most notably when we're able to help you move, but it makes us even more proud when when we hear from our clients. Here's what a few our clients have recently said about us:

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"Always there, very honest and very professional - Kept me informed and were very reassuring."

Mr Simpson, Vendor - 7th June 2019

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"I would definitely use Peter Heron's team in future, having had a poor experience from another estate agent's service, the team at Peter Heron were excellent - good communication from start to finish, friendly and informative, nothing was a problem, they showed professionalism throughout. Their partner teams were great as well. Thanks especially to Joanne for her help & support and Ashley for the great pictures and marketing. Definitely recommend and will use if needed in future."

Miss Gray, Vendor - 5th June 2019

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"Really quick service to get our home onto the market, viewing feedback gained swiftly from potential buyers and our agent joanne was fantastic! Any queries she dealt with promptly, always available via email if not on the phone.  Great service"

Ms Roberts, Vendor - 31st May 2019

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"They have controlled the general upkeep and smoothly dealt with Tennant issues. Automatically using funds from the rent check to fix issues. My property seems to be in very capable hands whilst I continue my life in Boston"

Mr Cooke, Landlord - 22nd May 2019

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"Excellent service with what was a tricky bank re-possession purchase. I felt valued from start to finish and would use Peter Heron again."

Mr Campbell, Purchaser - 1st April 2019

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"When I had to sell my late parents' house, Peter Heron provided an excellent service from start to finish. Ashley was a first-class sales representative who understood the market and the customer, and he was backed up by a responsive and helpful office staff. The house was sold for the asking price and within the requested timescale."

Mr Burdon, Vendor - 26th February 2019

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"Very professional. Kept up to date with everything. Returned phone calls promptly. Knew us personally the manager and office staff. Nothing was a bother. Knew which property we were selling. Advised us on completion on the day."

Mrs Ions, Vendor - 25th February 2019

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"Fantastic service with our purchase, sale and rental. All of the staff were excellent and Rebecca could not have been more helpful. Would definitely recommend Peter Heron."

Mrs Kelly, Purchaser - 8th February 2019

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"Very professional, extremely friendly and efficient and would certainly recommend them to family and friends and wouldn't hesitate to use them again myself."

Mr & Mrs Sanderson, Vendor - 21st January 2019

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"Very professional and first class communications. Pragmatism with vast experience on tap. Helped both seller and buyer so a very smooth process."

Mr Rowe, Purchaser - 18th January 2019

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"Rebecca and her team made the sale of my late mum's property so simple. As I did not live in the area they arranged accompanied viewings and always kept me up to date with any progress. Rebecca was always at hand to give me advice from her vast experience. I would definitely recommend Peter Heron's to anyone wishing to buy or sell property in the Sunderland area."

Mrs Moffat, Vendor - 3rd December 2018

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"Having bought and sold property's over the last ten years this was the first time we have used Peter Heron. The service from start to finish has been fantastic, we have been well informed on the progress of the sale through to completion, and will be giving them more property's to sell in the future."

Mr & Mrs Turner, Vendor - 5th November 2018

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"If you are thinking of selling your house go with Peter Heron.  Fantastic service from start to finish ... lovely kind caring thoughtful staff. Thank you to Joanne Kennedy at sea road office. Excellent!"

Mrs Brown, Vendor - 1st October 2018

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"Customer service was absolutely fantastic. Help and support given by Rebecca Boyd was first class-she helped me through every stage of selling my property as this was the first time for me. She also excelled when we came across problems and was able to resolve them in no time at all. I have already recommended Peter Heron to a work colleague who is having difficulty selling their property and would not hesitate to recommend again."

Mrs Parkinson, Vendor - 28th September 2018

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"A first rate service from beginning to end. I would 100% recommend Peter Heron to my family and friends."

Mrs Gofton, Vendor - 8th August 2018

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"From start to finish, everyone of the team at peter heron has been extremely helpful, nothing was ever too much and the service we received was outstanding!"

Mrs Cunn, Vendor - 9th July 2018

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"Absolutely fantastic service both from Ashley and from the office staff.. special mention to Joanne Kennedy for her exceptional support. Our house had an agreed sale within 5 days of first viewing. I can't recommend Peter Heron estate agents highly enough, first class."

Mr & Mrs Briggs, Vendor - 28th June 2018

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"Peter Heron have successfully let my property after being up for let with them for a short time. The service we received from Victoria was friendly and helpful. A very competent service. I would highly recommend them."

Mrs Gill, Landlord - 4th June 2018

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"Fantastic service and great value. Thank you Peter Heron!! I tried to sell with another local estate agent without success before opting to go with Peter Heron. That’s when things really started to happen. I always dealt with Lucy at Peter Heron who I thought was fabulous. Thank you Lucy and colleagues for all your help."

Mr Thompson, Vendor - 19th April 2018

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"Lizi was amazing in every way, she really did do an amazing job, can’t thank her enough! She made the moving in process so easy and she was ever so kind. Best service I have received."

Miss Nayebi, Tenant - 25th February 2018

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"Great service always, kept us up to date with the progress of our sale, really lovely staff would definitely use them again."

Mrs Birrell, Vendor - 23rd February 2018

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"Recently bought through Peter Heron, Joanne Kennedy dealt with the purchase. She is very efficient and really knows what she’s doing. Good estate agent to deal with but Joanne in particular is an asset to the company."

Mrs Goodman, Purchaser - 28th January 2018

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"I have used Peter Heron before and I would certainly use them again!"

Mrs Huntley, Vendor -  15th December 2017

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"I found everything satisfactory with Peter Heron's services. Victoria who looked after me when the house was rented, who was great, not a problem and always kept me well informed. When I decided to sell the property, Joanne took over, again no problems, always kept me in the loop so I knew what was going on. A really good team."

Mr Huntley, Landlord/Vendor - 18th November 2017

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"I would like to thank Claire Murphy my Estate Agent who supported me throughout the full process of buying my first home. Claire was very quick and efficient with her response and done the best she could to chase things up for me, she was easy to speak to and rang to let me know at each stage she had spoken to the solicitors whether it was little or a lot of information. At times I felt that Claire was the only one who had really helped me as it was my first time at doing this and didn't know how the processes worked. I would 100% recommend Peter Heron to anyone who is looking to buy a new home!"

Miss Dobbs, Purchaser - 6th November 2017

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"We'd like to sincerely thank Peter Heron estate agents for selling our house. They are not the cheapest estate agent in the area however selling your family home isn't something that you do very often and with the value involved and the potential for problems you want someone who you feel knows what they are doing. From the initial instruction through marketing and right to the sale Peter Heron were there with good advice, they kept us well informed of what was happening and answered all our questions. Cannot recommend them enough, its easy to see why they have been so successful for so long."

Mr Telfer, Vendor - 3rd November 2017

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"After 18 months not getting a buyer I turned to Peter Heron Sunderland for help. I found them to be very focussed and determined to sell my house. They were there for me every step of the way making it easy. Got a successful purchase within a few weeks."

Mr Cooper, Vendor - 11th October 2017

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"Absolutely flawless experience moving into my new home through Peter Heron. The staff are friendly, polite and very professional. They are always on hand to deal with any queries i have. I would reccommend using Peter Heron to anyone."

Mr. Reynolds, Purchaser - 25th September 2017

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"All the staff I encountered at Peter Heron were friendly, efficient, professional and kept me fully informed at all times and since I was really happy with their service and competitive price I have already recommended Peter Heron to others."

Mrs Gray, Vendor - 8th August 2017

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"The Lettings team at Peter Heron are the best team I have had the pleasure of working with, especially Victoria, Lizi and Amanda! I have used Peter Heron to let my property since 2013 and they consistently deliver above and beyond, and their communication is absolutely fantastic, from updates on viewings to notifications on maintenance. I would recommend Peter Heron to my closest friends and family!"

Mr Reece, Landlord - 11th July 2017