Customer Testimonials | Read What Our Customers Have Said About Us

Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.



We build strong relationships with each and every one of our clients, and we're proud of what our team has achieved. Our praise comes in many forms, most notably when we're able to help you move, but it makes us even more proud when when we hear from our clients. Here's what a few our clients have recently said about us:

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"A first rate service from beginning to end. I would 100% recommend Peter Heron to my family and friends."

Mrs Gofton, Vendor - 8th August 2018


"From start to finish, everyone of the team at peter heron has been extremely helpful, nothing was ever too much and the service we received was outstanding!"

Mrs Cunn, Vendor - 9th July 2018


"Absolutely fantastic service both from Ashley and from the office staff.. special mention to Joanne Kennedy for her exceptional support. Our house had an agreed sale within 5 days of first viewing. I can't recommend Peter Heron estate agents highly enough, first class."

Mr & Mrs Briggs, Vendor - 28th June 2018


"Peter Heron have successfully let my property after being up for let with them for a short time. The service we received from Victoria was friendly and helpful. A very competent service. I would highly recommend them."

Mrs Gill, Landlord - 4th June 2018


"Fantastic service and great value. Thank you Peter Heron!! I tried to sell with another local estate agent without success before opting to go with Peter Heron. That’s when things really started to happen. I always dealt with Lucy at Peter Heron who I thought was fabulous. Thank you Lucy and colleagues for all your help."

Mr Thompson, Vendor - 19th April 2018


"Lizi was amazing in every way, she really did do an amazing job, can’t thank her enough! She made the moving in process so easy and she was ever so kind. Best service I have received."

Miss Nayebi, Tenant - 25th February 2018


"Great service always, kept us up to date with the progress of our sale, really lovely staff would definitely use them again."

Mrs Birrell, Vendor - 23rd February 2018


"Recently bought through Peter Heron, Joanne Kennedy dealt with the purchase. She is very efficient and really knows what she’s doing. Good estate agent to deal with but Joanne in particular is an asset to the company."

Mrs Goodman, Purchaser - 28th January 2018


"I have used Peter Heron before and I would certainly use them again!"

Mrs Huntley, Vendor -  15th December 2017


"I found everything satisfactory with Peter Heron's services. Victoria who looked after me when the house was rented, who was great, not a problem and always kept me well informed. When I decided to sell the property, Joanne took over, again no problems, always kept me in the loop so I knew what was going on. A really good team."

Mr Huntley, Landlord/Vendor - 18th November 2017


"I would like to thank Claire Murphy my Estate Agent who supported me throughout the full process of buying my first home. Claire was very quick and efficient with her response and done the best she could to chase things up for me, she was easy to speak to and rang to let me know at each stage she had spoken to the solicitors whether it was little or a lot of information. At times I felt that Claire was the only one who had really helped me as it was my first time at doing this and didn't know how the processes worked. I would 100% recommend Peter Heron to anyone who is looking to buy a new home!"

Miss Dobbs, Purchaser - 6th November 2017


"We'd like to sincerely thank Peter Heron estate agents for selling our house. They are not the cheapest estate agent in the area however selling your family home isn't something that you do very often and with the value involved and the potential for problems you want someone who you feel knows what they are doing. From the initial instruction through marketing and right to the sale Peter Heron were there with good advice, they kept us well informed of what was happening and answered all our questions. Cannot recommend them enough, its easy to see why they have been so successful for so long."

Mr Telfer, Vendor - 3rd November 2017


"After 18 months not getting a buyer I turned to Peter Heron Sunderland for help. I found them to be very focussed and determined to sell my house. They were there for me every step of the way making it easy. Got a successful purchase within a few weeks."

Mr Cooper, Vendor - 11th October 2017


"Absolutely flawless experience moving into my new home through Peter Heron. The staff are friendly, polite and very professional. They are always on hand to deal with any queries i have. I would reccommend using Peter Heron to anyone."

Mr. Reynolds, Purchaser - 25th September 2017


"All the staff I encountered at Peter Heron were friendly, efficient, professional and kept me fully informed at all times and since I was really happy with their service and competitive price I have already recommended Peter Heron to others."

Mrs Gray, Vendor - 8th August 2017


"The Lettings team at Peter Heron are the best team I have had the pleasure of working with, especially Victoria, Lizi and Amanda! I have used Peter Heron to let my property since 2013 and they consistently deliver above and beyond, and their communication is absolutely fantastic, from updates on viewings to notifications on maintenance. I would recommend Peter Heron to my closest friends and family!"

Mr Reece, Landlord - 11th July 2017


"First class service from the Fawcett Street team, Joanne Kennedy kept us up to date and and could not be more helpful, she was brilliant and I would recommend Peter Heron. Thanks again."

Mr Weston, Vendor - 30th May 2017


"Excellent Service. Property Sold Quickly. Communication great from the very beginning and kept up to date all of they way through the process."

Mr & Mrs Potts, Vendor - 22nd May 2017


"I found all the staff at Peter Herons very helpful and couldn't have managed without them."

Mrs Wright, Vendor - 15th April 2017


"Lynsey and her team have been lovely whilst we have been selling our home. The process has been explained clearly and any problems I have had have been sorted. Hoping the purchase of my new property runs as smoothly. Thanks to a great team."

Mr & Mrs Charlton, Vendor - 13th April 2017


"I’d just like to say what a fantastic professional service I’ve received from Peter Heron. I have been guided through the hole process by Lizi, from initially sourcing the property to signing the contracts and receiving the keys. It has been a seamless and painless process. I have a lovely new rented property with great landlords.   Lizi you’re a star, thanks so much for all your help, time and effort."

Mr Holyoak, Tenant - 9th January 2017


"I cannot speak more highly of this estate agent, particularly their Sea Rd branch. They have dealt with my sale in the most professional manner, keeping me upto date of the sale at every level, have managed and checked my property weekly on my behalf, were pedantic about the photographs and presentation of the sales brochure, and, offered the best price and back up from any local estate agent. You ask me if I would recommend them? You bet I would - every time!"

Mrs Walker, Vendor - 29 November 2016


"We use the Peter Heron letting team to find tenants for our properties. From dealing with their surveyors and letting agents they can’t do enough for us. They know the type of potential tenants we require in our properties and never fail to deliver with thorough checks and quality contracts."
Mr Balzi, Landlord - 8th July 2016

"The Fawcett Street team - Thank you for your expert service and always keeping me in the loop.  You restored my faith in estate agents."
Mrs Taylor, Vendor - 4th July 2016


I was very pleased with the service I received from all the staff at Peter herron especially Joanne and Rebecca, they were very helpful and answered to all my queries, they kept me up to date with everything that was happening. Would really recommend 5 star."
Mrs Pace, Vendor - 22nd June 2016


"We have had most dealings with Amanda, her customer service is first class.  All other staff have also given us excellent service and relayed information without fault.  Thank you again for the service we received.  We wouldnt hesitate to recommend you."
Ms Roddam, Vendor - 31st March 2016


Buying property through Peter Heron is made simple by their teams knowledge of dealing with Vendors and Solicitors on a regular basis, they’re always happy to assist, promptly return calls and answer queries quickly."
Mr Balzi, Vendor - 26th November 2015

"Thank you very much for your professionalism and knowhow whilst selling our house much appreciated."
Mrs Lee, Vendor - 13th November 2015


Excellent service.  I have already recommended you to my son, who placed his house on the market with you and it sold very quickly."
Mrs Wright, Vendor - 16th October 2015

"Michaela was fantastic on all levels! Arranging viewings and always on hand to help and support. In the final days of the sale Michaela was crucial between me and the buyer as solicitors were not passing accurate information over. I can not thank her enough! Her customer service skills are fantastic and she was always positive and helpful and quick to respond. Thanks again Michaela!"
Miss Butler, Vendor - 27th May 2015

"I cannot fault the service recieved and the feedback provided. The updates were excellent."
Mr Pullan, Vendor - 29th April 2015

"My son rented a property through Peter Heron so when it came to selling they were the obvious choice. The service has been excellent, the staff were very helpful! I could not have asked for better treatment during a difficult time."
Mrs Lynn, Vendor - 10th April 2015

"Victoria talked me through the whole process, from referencing, to moving in. She kept me updated at every point and was well informed. Her attitude was exemplary and made me feel comfortable that I was choosing the right property and the right agent."
Mr Stark, Tenant - 18th March 2015

"I cannot fault the service received, the feedback and updates where excellent"
Mr Pulan, Seller - 13th March 2015

"I would like to say a huge thank you to Joanne and the Sales Team who have helped me through selling our house and buying a new one, you have answered all my silly questions with a friendly but professional manner, thank you again."
Mrs Lynn, Seller & Buyer - 13th March 2015

"Thank you for all of your help and assistance in regards to the purchase of my flat!
Miss Freeman, Buyer - 24th February 2015

"I just wanted to say a huge thank you for all your help in buying our new home!"
Mr & Mrs Wall, Buyer - 13th February 2015

"My property was visited, photos taken and added to the letting agent's website, within two days of my initial phone call. Their website is clearly set out and each stage of the letting procedure was communicated to me. The monthly rental fee was agreed and a tenant was found on the very first viewing. During my contact with Victoria Simm at Peter Heron Lettings Department, I have found her to act with an urgency and integrity that I admire. I feel very confident that my property is in safe hands and would recommend this agent to any prospective landlord."
Mr Ed R, Landlord - 20th January 2015

"Mr Moran and I would like to thank Joanne for all of her hard work. She acted far beyond what was required and made sure we were kept up to date when there was a lack of communication from solicitors. Joanne really did help us to keep sane! We cannot thank Joanne enough and would recommend Peter Heron gladly to future customers."
Mr & Mrs Moran, Seller - 4th December 2014

"I have dealt with Victoria since the start of my tenancy almost 2 years ago, the few issues we've had she has gone above and beyond to make sure it has been resolved in the quickest time possible with as little fuss as possible. I cannot fault her service at all and will make sure I continue to deal directly with her whenever necessary. She's an absolute credit to Peter Heron"
Miss Jennifer, Tenant - 11th November 2014

"Everybody put me at ease and kept me updated throughout the whole process"
Mr & Mrs Foster, Seller - 27th August 2014

"As always you have a 1st class service from start to finish. All staff are great but Rebecca is fantastic, a total credit to your business"
Mr & Mrs Howey, Seller - 10th August 2014

"Peter Heron always used their own staff for viewings and not a 3rd party which was great!"
Mr Douglas, Seller - 7th October 2014

"Excellent service with professional and helpful staff"
Mr & Mrs Austin, Seller - 7th October 2014

"Joanne was always very helpful, a very nice approachable lady who helped me through the sale and answered any and all of my questions"
Mrs Miller, Seller - 7th October 2014

"A friend in Newcastle recommended Peter Heron for property in Sunderland. Thank you for all your help and advice!"
Mrs Miller, Seller - 7th October 2014

"Ashley & Joanne dealt with our property sale, both were professional, friendly and very helpful. Our pictures for the property were excellent!" 
Mr & Mrs Murray, Seller - 7th October 2014

"I would like to say Rebecca was extremely friendly and helpful and I appreciate all she has done"
Mrs King, Seller - 7th October 2014

"Just joking but a residential therapist would be great! Moving home is stressful but Ashley & Joanne were fab!"
Mr Harris & Miss Elliot, Seller - 23rd September 2014

"Excellent, efficient service with strong positive relationships established between yourselves and clients"
Mrs Pattinson & Mrs Kranz, Seller - 23rd September 2014

"We were looking for a larger home to rent and Victoria couldn't have been more helpful. She was prompt, professional yet friendly with all our communications, gave good advice and dealt with my questions quickly and efficiently! I couldn't have asked for a better member of staff. We are now happily living in our new home and we are very happy with the service from start to finish."
Miss Gelder, Tenant - 11th September 2014

"I would like to thank Lynsey for everything! She made a very stressful situation of selling my home so calm and easy for me."
Mrs Johnson, Seller - 27th August 2014

"Peter Heron were helpful and efficient providing support and feedback on viewings and progress of purchase and sale of both properties. Peter Heron also managed good links between solicitors. Helpful and patient members of staff."
Mr Mosley, Seller - 15th August 2014

"Peter Heron very quickly found an interested buyer and dealt with accepting an offer extremely quick. They have sold 3 properties in the chain so that exchanging contracts took less time than a cash sale to buy an empty flat. I am delighted with Joanne's friendly approach and ability to keep me informed of the progress of the sale"

Mr Cox, Seller - 12th August 2014

"I recently instructed Peter Heron to do a Tenant find only service for my property. Initially I dealt with Deborah who I met to give me advice and take photographs of the property. Deborah was extremely helpful with landlord advice and had the details of the property online the same day. Also the advert board was up at the property straight away which was really helpful. Many thanks Deborah for a fast efficient service. I have since dealt with Victoria who is also extremely helpful. She is very friendly and professional. Nothing was a bother. She really knows her stuff. A tenant was secured within two weeks of advertisement. A viewing took place on Friday 18th July and the rest of that afternoon Victoria worked really hard doing the credit and previous landlord checks and pulling together the tenancy agreement so that the tenancy could start the following day. Although I have only asked Peter Heron to do a tenant find only Victoria has told me I can ring her at any time for advice or any problems I may have as a landlord. It has been a pleasure to deal with you Victoria. I have found the service provided by the staff to be second to none. The whole procedure ran very smoothly. Thank you very much. I shall certainly be using Peter Heron in the future for any further lets or sale of the property whenever the time arises. If you want a professional service don't look any further than Peter Heron. They will keep you updated every step of the way and if you need to contact them for any reason you will be helped out straight away."
Mrs Jewitt, Landlord - 4th August 2014

"I would just like to congratulate Peter Heron on their excellent service. I have been a landlord for many years and normally find my own tenants. But I am glad to say Peter Heron took all the pressure away from doing viewings and interviewing prospective tenants. They didn't just go with the first person that wanted the property, they whittled it down to the best possible candidate . Treating the property as if it was their own and doing a fantastic job."
Michael, Landlord - 27th July 2014

"Our property was on the market for some time until we contacted Peter Heron. We had more interest in the property in the first four week than over the previous year. We were very happy with the service received, kept informed at all stages and the staff were very friendly to talk to."
Mr Blair, Seller - 16th July 2014

"From start to finish even though I was not a client of Peter Heron their attention to detail and personal service was second to non. Calls and emails were always returned, even when out of hours and we were never kept in the dark. It made what was is normally a stressful time more bearable and I would not hesitate to use or recommend them in the future. Particular mention goes to Lesley Parry who was professional, courteous, knowledgeable and efficient. Thanks also to Rebecca who was also extremely helpful."
Mr & Mrs Jaconelli, Seller - 6th July 2014

"Victoria has been extremely helpful and capable. I bought a property that had been a repossession, managed by a non-communicative agent, with sitting tenants who disappeared with the keys and left the place in need of cleaning & redecorating. I don't know the area at all and Peter Heron have been proactive, helpful and courteous since my first enquiry. Victoria has taken on and resolved every problem with efficiency and economy, kept me informed, and new tenants have moved in. I highly recommend the service offered by their office."
Mrs Jo, Landlord - 6th June 2014

"I have received excellent service from the staff at Peter Heron. The few problems I had with the property I rented were always dealt with promptly and in a friendly manner."
Mr Youren, Tenant - 6th June 2014

"An extremely helpful agent who are always available. Helped me with any problems and tenant finding service very speedy meaning no voids"
Mrs Smith, Landlord - 29th April 2014

"Second time we have used Peter Heron and the service was first class! They kept us informed throughout the sale of our property and provided a very good overall service. I would not hesitate to use Peter Heron in the future if I relocate back to the Sunderland area. Thank you"
Mr Bradlaugh, Seller - 24th April 2014

"I have just become a Tenant for the first time recently so I went into this pretty much clueless. From the first enquiry I made about the property I am now renting, Peter Heron have been great all the way through the process, replying to every query I have had regardless of how small and pointless they may have seemed. They explained everything to me to make the move as easy and and as stress free as possible. Even to this day they are approachable as the first day, which I am really grateful for."
Mr Cummings, Tenant - 23rd April 2014

"I rented the property for approx 8 months, in that time I only once experienced a problem with the shower, Victoria arranged for the owner of the property to attend to this, I spoke to Victoria on various occassions, she was always very efficient, polite and was always willing to help me, she answered queries by email immediately, and when I moved out of the property she advised me of the correct procedure. It is the first time I have had the need to rent a property, I moved in with my partner, this was the only reason for leaving the property, I have already recommended your agency to my friends and family."
Miss Wright, Tenant - 14th April 2014

"I have been a tenant with Peter Heron for almost 2 years now and in this time, I must say that the service I have received has been at the highest possible standard. The staff especially Victoria and Kelly have always maintained a exceptionally high level of customer service with professionalism shown at all times. Victoria is very quick with any queries and I would highly recommend Peter Heron as it really is a top quality estate agents. I am happy I have chosen to rent my property with them."
Mrs Liddle, Tenant - 18th March 2014

"The Sea Road branch were great. If I had any questions I didn't hesitate to ring them or pop in to the branch. I was made to feel relaxed and comfortable talking to them. I would use them again and would recommend them to friends and family without hesitation."
Mrs Allenby, Seller - 28th February 2014

"Because my profit margins were very tight, I decided to look after the rental administration of my property myself. In the past I had used Peter Heron Estate Agents to look after this. This time I only had them advertise and vet prospective tenants on their tenant find only service. The rest was down to me and, as a relative novice, I can only say what a relief it was to have someone as pleasant as Victoria on the other end of a phone and e-mail. Although under no obligation, she was happy to guide and assist me through the intricacies of the role of landlords, and was very supportive in helping me tackle the various problems which invariably occur when renting out a property."
Mr Ramsey, Landlord - 27th February 2014

"I have found the team at Fawcett Street Branch very helpful and always provide a reliable service. They always kept in contact with me and providing any advice or support when needed. They always ensured any work to be carried out was completed and inspected after. Any questions I had would responded to quickly and gave complete peace of mind my property was taken care of."
Mrs Marsh, Landlord - 26th February 2014

"I bought a property through Peter Heron Estate Agents and although the completion took longer than anticipated, through no-ones fault, I cannot stress enough how helpful Lynsey was throughout the process. This was my first property that I was buying and when I wasn't sure of the process, I rang and asked Lynsey a whole load of questions many, many times and she answered them honestly and to the best of her knowledge. My calls were always returned promptly if she was busy with other people, and I was always treated with respect. Peter Heron offers a very professional service and I am very happy with the outcome of my purchase."
Mrs Louise, Buyer - 2nd February 2014

"From putting the offer in on the above property Lesley was extremely helpful, she kept me up to date with what was happening and rang me back when she said she would, even ringing me after the close of the shop for the day. she was always friendly and very efficient. Joanne was also very friendly and helpful when we collected the keys"
Mrs Collins, Buyer - 9th January 2014

"I have recently had the pleasure of having Rebecca Boyd negotiating for me on the sale of my property. The property was left to me from my deceased mother and Rebecca was very thoughtful and reassuring knowing that this was an upsetting time for myself. We actually sold the property twice! The first sale fell through at the final hurdle but Rebecca was constantly chasing the buyer to find out the situation. As soon as it was confirmed the sale wasn't going to happen Rebecca immediately re-advertised the house and another buyer was quickly found. Rebecca also informed myself as soon as she had heard from either buyer and if required emailed me results. I thoroughly recommend Rebecca and Peter Heron to any seller"
Mr Watson, Seller - 30th December 2013